All shipments are processed from Monday to Friday. If you have chosen an item that is in stock, we will prepare and dispatch it as soon as we receive your order. For items on by order, we will keep you informed of the production timelines via email.
In the event that your piece arrives damaged, please share a photo within the first 24 hours of receiving it. Remember not to touch or discard anything that comes in the box.
Regarding returns, please note that the shipping cost is not included, and we only accept returns if the piece arrives damaged. If that's the case, send us a photo of the broken piece to epoca@epocaceramic.com.
Once we confirm your order number and details, we will proceed with the refund.
