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Shipments will be made from Monday to Friday
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If your piece is in stock we will send it once we receive the order
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If your piece is by order the shipping times may vary depending on the piece to be made
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Will inform you by email of the completion and waiting times by order
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If any pieces arrives broken, on the same day of receipt send us a photograph and please do not manipulate or throw away any of the elements that are inside the package, then consult our return policy.
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In case of refund the price of the shipment is not included
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At época we only make returns if the piece has arrived broken
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Inform us the same day you received the package
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Send us a photograph of the broken piece by email to epoca@epocaceramic.com
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Once we have confirmed your order number and your information, we will proceed to refund the money
