Sumendi

This piece, handmade by us, requires careful handling: avoid knocks or drops, protect it from moisture and liquids due to its porous exterior, and clean it by hand with soap and water or in the dishwasher; it is not a toy, keep it away from children and pets; do not bring flammable materials near it or leave the candle burning unattended; always use candles with a protective base to avoid damaging the surface where you place it, and handle the flame with care to prevent burns.

All shipments are processed from Monday to Friday. If you have chosen an item that is in stock, we will prepare and dispatch it as soon as we receive your order. For items on by order, we will keep you informed of the production timelines via email.

In the event that your piece arrives damaged, please share a photo within the first 24 hours of receiving it. Remember not to touch or discard anything that comes in the box.

Regarding returns, please note that the shipping cost is not included, and we only accept returns if the piece arrives damaged. If that's the case, send us a photo of the broken piece to epoca@epocaceramic.com.

Once we confirm your order number and details, we will proceed with the refund.