SHIPPING POLICY

  • Shipments will be made from Monday to Friday

  • If your piece is in stock we will send it once we receive the order

  • If your piece is by order the shipping times may vary depending on the piece to be made

  • Will inform you by email of the completion and waiting times by order

  • If any pieces arrives broken, on the same day of receipt send us a photograph and please do not manipulate or throw away any of the elements that are inside the package, then consult our return policy.

  • In case of refund the price of the shipment is not included

RETURN POLICY 

                                                                     

  • At época we only make returns if the piece has arrived broken

  • Inform us the same day you received the package 

  • Send us a photograph of the broken piece by email to epoca@epocaceramic.com

  • Once we have confirmed your order number and your data, we will proceed to collect the part, 
    once the piece arrives at our workshop we proceed to the refund of your order.