• Shipments will be made from Monday to Friday

  • If your piece is in stock we will send it once we receive the order

  • If your piece is by order the shipping times may vary depending on the piece to be made

  • Will inform you by email of the completion and waiting times by order

  • If any pieces arrives broken, on the same day of receipt send us a photograph and please do not manipulate or throw away any of the elements that are inside the package, then consult our return policy.

  • In case of refund the price of the shipment is not included



  • At época we only make returns if the piece has arrived broken

  • Inform us the same day you received the package 

  • Send us a photograph of the broken piece by email to

  • Once we have confirmed your order number and your information, we will proceed to refund the money