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SHIPPING POLICY

  • Shipments will be made from Monday to Friday

  • If your piece is in stock we will send it once we receive the order

  • If your piece is by order the shipping times may vary depending on the piece to be made

  • Will inform you by email of the completion and waiting times by order

  • If any pieces arrives broken, If any piece arrives broken, the same day or 24 hours after receipt send us a photograph and please do not manipulate or throw away any of the elements that are inside the package, then consult our return policy.

  • In case of refund the price of the shipment is not included

RETURN POLICY 

                                                                     

  • At época we only make returns if the piece has arrived broken

  • Inform us the same day you received the package 

  • Send us a photograph of the broken piece by email to epoca@epocaceramic.com

  • Once we have confirmed your order number and your data, we will proceed to collect,
    once the piece arrives at our workshop we proceed to the refund of your order.

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