Todos los envíos se procesan de lunes a viernes. Si has elegido un artículo que está en stock, lo prepararemos y enviaremos en cuanto recibamos tu pedido. En el caso de los artículos por encargo, te mantendremos informado sobre los plazos de producción por correo electrónico.In the event that your piece arrives damaged, please share a photo within the first 24 hours of receiving it. Remember not to touch or discard anything that comes in the box.In the event that your piece arrives damaged, please share a photo within the first 24 hours of receiving it. Remember not to touch or discard anything that comes in the box.
Regarding returns, please note that the shipping cost is not included, and we only accept returns if the piece arrives damaged. If that's the case, send us a photo of the broken piece to epoca@epocaceramic.com.
Once we confirm your order number and details, we will proceed with the refund.